Exchanges and returns

Slowleven does not offer exchanges.

Our products can be returned within 15 days after the customer receives them under the following conditions:
a) The product did not meet the customer's expectations, has not been used, and the packaging is in perfect condition.
b) The product was not ordered;
c) The product is damaged. You should check the condition of the items at the time of delivery by the carrier, recording any damage that may have resulted from the transportation of the goods on the delivery note.

The return must be formalized by the customer via email to info@slowleven.com with the subject "Return," or through the form available on the website.
The information must include the reasons for the return and the order number in question. Items returned without prior notice will not be accepted.
The return can be made via our carrier.

In conditions b) and c), Slowleven will refund the delivery costs and will not charge for a new delivery if the customer so desires. In the case of a), the customer is responsible for the delivery costs.
The refund will be processed after evaluation, using the same payment method used in the initial transaction, within approximately 30 days after the return.
Products can only be returned if they are unused and have not been damaged since delivery. The original product tags and packaging are also required.