Shipment
Our orders are shipped via Batch.
After payment confirmation, your order will be dispatched within a maximum of 48 working hours.
The estimated delivery times are:
- Mainland Portugal: max 3 working day
- PT islands: 5 to 7 working days
- Spain: max 3 working days
- Rest of Europe: 9 working days
The delivery time may vary due to holiday periods, product launches, or festive seasons with a higher volume of orders.
Delivery Process
The shipping process will begin after the payment confirmation of the respective order.
Once the order has been dispatched, the customer will be notified via email with the assigned tracking number and a link that will allow tracking the order.
Shipping information may take up to 24 hours from the receipt of the dispatch confirmation to be updated on the carrier's website, without any responsibility being attributed to Slowleven.
Delivery times vary depending on the delivery area of the order.
Orders are delivered from Monday to Friday, except for local or national holidays, to the address provided by the customer at the time of placing the order.
Providing an incorrect or incomplete delivery address may result in the order being returned to Slowleven and may incur additional costs for the customer; therefore, it is recommended that the customer always ensures that the delivery address provided at the time of order registration is indeed correct and complete.
Once the order has been registered, it is not possible to change the billing details provided. The delivery address cannot be changed by Slowleven; however, you can change your address by contacting CTT and requesting the change. This request should be made as soon as possible (within the delivery times).