Terms and conditions
This website is operated by Micaela Domingues, trading under the brand name Slowleven, with tax identification number (NIF) 253747783, and headquartered in Lisbon, Portugal. Contact email: info@slowleven.com. The brand Slowleven assumes responsibility and commitment to respect the security of this website and to protect the data provided by its customers and visitors, in accordance with the Personal Data Protection Law of October 26, 1998 (Law No. 67/98).
Slowleven as the data controller:
- Ensures that the processing of personal data is carried out only within the scope of the purposes for which it was collected or for purposes compatible with those;
- Collects, uses, and retains only the minimum, necessary, and sufficient personal data for the intended purpose;
- Does not transmit personal data for commercial or advertising purposes;
- Processes personal data for legally established purposes or to pursue online services at your request.
By providing your personal data to Slowleven through the website www.slowleven.com, you authorize that your personal data may be used and processed by Slowleven under the terms and conditions mentioned below.
Scope of the Privacy Policy
Slowleven is committed to maintaining the privacy and confidentiality of all information provided by the user. This Privacy Policy establishes the measures adopted by Slowleven concerning the personal data collected on the website www.slowleven.com, in accordance with the Personal Data Protection Law and other applicable legislation, both at the national and community levels. The term "personal data" refers to all personal information provided by the user or customer. Depending on the type of services provided, the following data may be collected after prior authorization: name, address, date of birth, tax identification number, email address, mobile number, payment details.
For what purposes does Slowleven process personal data?
Examples (non-exhaustive):
- Technical responses and complaints;
- Responses related to commercial inquiries;
- Marketing and Communication;
- Order processing.
We request explicit consent before using information for purposes other than those expressly provided for in this Privacy Policy.
Slowleven is committed to protecting customer data and not making it available to third parties.
Information Updates
According to the Personal Data Protection Law, all users have the right to access, update, or delete their personal data from our database. To do so, simply contact us via email at info@slowleven.com. Upon request, we provide access, rectification, and deletion of personal data. You also have the right to object to the processing of your personal data. While not considered data, but an interaction of interest to Slowleven: whenever you share a review of our products or post a photo/image/video on social media with the correct identification of the brand, you authorize us to share that content with our community through: email marketing, social media posts, or content on the online store.
Updates to Privacy Policies
Slowleven may at any time update and add new features to the website, www.slowleven.com, as well as to existing services. These changes aim to improve access technology to the website as well as the service provided to customers.
In cases where any changes to this Privacy Policy occur, Slowleven will notify the user or customer as well as the local authority responsible, in cases required by law.
Intellectual Property Rights
All content on this website belonging to the Slowleven brand is the exclusive property of Slowleven. Therefore, it is protected by the Copyright Code.
Applicable Law and Jurisdiction
These Terms and Conditions are governed and interpreted in accordance with Portuguese law. The Court of Lisbon is the competent authority, to the exclusion of any other, to resolve any conflicts arising from the interpretation and application of these Terms and Conditions for the use of this website.
General Conditions of Sale
The ordering and purchasing process is only possible after creating a customer account or guest session in the online store, following the various sequential steps of the ordering process that will allow the purchase to be registered.
Payment Methods
Once the order is completed, the purchase will be recorded, and if the selected payment method is MBWAY or Multibanco Reference, there will be a defined deadline for completing the payment. After this period, if there is no payment confirmation, the order will be canceled. Some payment methods allow the storage of the necessary data to complete the payment operation—namely, PayPal and Credit Card (Mastercard or Visa). However, in this context, no personal data will be stored, so the management of such data should be done directly with the respective service provider.
Credit Card
Payment via credit card allows you to take advantage of liquidity benefits and payment terms offered by your bank.
All transactions on our website are secure, and we emphasize, once again, that no data associated with the card, other than its identification by the last four digits, will be stored.
Multibanco
Payments via Multibanco can be made through the Multibanco ATM network or through your Homebanking.
Once the ordering process is completed, a Multibanco reference will be generated. The customer will receive this reference in the order confirmation email. To make the payment at a Multibanco ATM, you should select the "Payment of Services/Purchases" option and enter the entity, reference, and corresponding amount.
Note: since the bank reference generated for payment has a limited validity, failure to make the payment within this period will result in the cancellation of the order.
Delivery Process
The order shipping process will be initiated after payment confirmation of the respective order.
Once the order is dispatched, the customer will be notified via email with the assigned shipping number and a link that will allow tracking the order on the carrier's website.
Shipping information may take up to 24 hours from the receipt of the shipping confirmation to be updated on the carrier's site, without any responsibility being attributed to Slowleven.
Delivery times vary depending on the delivery area of the order.
Orders are delivered from Monday to Friday, except for local or national holidays, to the address indicated by the customer when placing the order.
Providing an incorrect or incomplete delivery address may result in the order being returned to Slowleven and may incur additional costs for the customer; therefore, it is recommended that the customer always ensures that the delivery address provided at the time of order registration is indeed correct and complete.
Once the order is registered, it is not possible to change the billing details provided. The delivery address cannot be altered by Slowleven; however, you can change your address by contacting our carrier, requesting the change. This request should be made as soon as possible (within the carrier's delivery times).